Rydup Privacy Policy

This Privacy Policy explains how Rydup Technologies Private Limited (“Rydup”, “we”, “our”, or “us”) collects, uses, shares, stores, and protects your personal data when you access or use our mobile application, website, and related services (“Services”).

Rydup is the “Data Fiduciary” under the Digital Personal Data Protection Act, 2023 (DPDPA), and adheres to all applicable data protection laws and regulations in India.

By accessing or using our Services, you consent to the collection and use of your data in accordance with this Policy.

1. Definitions

• Personal Data: Any data about an individual who is identifiable by or in relation to such data.
• Data Principal: The individual to whom the personal data relates (i.e., you).
• Data Fiduciary: The entity determining the purpose and means of processing personal data (i.e., Rydup).
• Processing: Any operation performed on personal data, such as collection, storage, use, sharing, or deletion.

2. What Data We Collect

2.1 Personal Data

We may collect the following data when you create an account or use our Services:

• Full name
• Email address
• Phone number
• Profile photo
• Selfie
• Date of birth
• Gender
• Address
• Location
• Blood group
• Vehicle details (make, model, and year)
• License
• Bike registration certificate (RC)
• Insurance details
• Pollution certificate

2.2 Location Data

With your consent, we collect:

• Real-time GPS location
• Ride starting point, route, and destination

2.3 Ride Participation Data

• Details of rides you host or join
• Club memberships
• Feedback, reviews, and chats

2.4 Financial & Transactional Data

• UPI ID or other payment credentials
• Wallet balance and payout details
• Refund requests and transaction history

2.5 Technical and Usage Data

• Device info, OS version, IP address
• App usage, session time, interaction logs
• Crash reports and diagnostics

3. Purpose of Processing

We process your data for the following purposes:

• Account management
• Ride discovery and participation
• Secure communication
• Payments and refunds
• Notifications and reminders
• Improving service quality
• Fraud and abuse prevention
• Legal and regulatory compliance

4. Legal Basis for Processing

• Consent: At registration or feature use (e.g., location access)
• Legitimate Use: Core features and safety
• Legal Obligation: Compliance with lawful requests

5. Data Sharing & Disclosure

5.1 With Other Users

• Name and profile photo may be visible
• Emergency contact shared if necessary

5.2 With Service Providers

• Payment processors
• Cloud providers
• Analytics & diagnostics tools

5.3 With Authorities

• Legal or safety obligations
• Prevention of fraud or crime

6. Data Security Measures

• HTTPS encryption
• AES-secured storage
• Role-based access controls
• Backups and risk audits

7. Data Retention

• Until account deletion + 90 days
• Backups purged after 180 days
• Longer if legally required

8. Your Rights

• Access, correct, erase your data
• Withdraw consent
• Raise grievances
• Nominate a representative

To exercise these rights, email us at support@rydup.in

9. Grievance Redressal

Email: support@rydup.in
Response Time: Within 7 working days
You may also contact the Data Protection Board of India under Section 13 of the DPDPA.

10. Children’s Data

Our Services are for users 18+. If we detect a child’s data, we will delete it immediately.

11. Third-Party Links

Our platform may link to external services. Please review their privacy terms independently.

12. Updates to this Policy

We may update this Policy. Major changes will be notified via app, email, or website notice.

13. Contact Us

Email: support@rydup.in
Website: www.rydup.in

Registered Office: 543/5a, Nanjappa Nagar Boyampalayam PN road, Tirupur 641602